Here we try to answer all your questions about renting a short term rental with www.feelhome.co.il
I'd love to stay in one of your properties! What do I do next?
Great! You can start by sending us an online inquiry with your name, travel dates and number of travelers. This form also gives us all of your contact information to give you a call to discuss your vacation details, if you request this in your message. If you decide to book, a 50% deposit (total of rent, taxes, cleaning, etc) is due immediately to hold your reservation and the remaining balance will be due 30 days prior to your arrival. Your full balance is due immediately if your arrival date is less than 30 days from the reservation date.
The property I was hoping to reserve isn’t available. Can you help?
Yes! We have a wide variety of properties available, and would be happy to make alternate suggestions.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express and all payments method accepted by Paypal. We can also accept personal checks, but payments need to be made at least 10 days prior to check in with this method.
Can you hold a property for me for a few days, a week or until I decide?
Unfortunately we cannot hold properties for any period of time. Reservations are honored on a first come, first served basis.
What is your cancellation policy?
Below is the cancellation policy for regular, long term and “special event” stays.
Regular Reservation Cancellation Policy
100% if cancelled more than 60 days prior to the Check-in Date
50% if cancelled 30 days or less prior to the Check-in Date
0% if cancelled 7 days or less prior to the Check-in Date
Special Event or 30+ NightReservation Cancellation Policy
100% if cancelled more than 90 days prior to the Check-in Date
50% if cancelled 90 days or less prior to the Check-in Date
0% if cancelled 60 days or less prior to the Check-in Date
In case of "cas de force majeur" we offer a full refund.
Do you offer trip insurance or travel protection?
No, this is the traveller responsibility.
How are damage deposits handled?
FeelHome offers damage insurance for $49, which covers up to $3000 of accidental damage, if it were to occur during your stay. Alternately, you can pay a $1000-$3000 fully refundable cash deposit, if you opt not to purchase damage insurance.
Are bed linens and towels included in the vacation rental?
Yes, all our properties have sheets for every bed and sofa bed. We also provide bath, hand and face towels, as well as kitchen linens.
I will be travelling with a baby/toddler. Do you have cribs available?
We happily offer high chairs and pack & plays, upon request and pending availability. A small extra fee may apply on depending the apartment you decide to stay in. Please let us know when you are making the reservation if you would like to request these items.
How do we get the keys for our vacation rental?
A few weeks prior to your arrival, we'll send you arrival instructions with all the pertinent property information.
What time is check in/check out?
Typically check in is at 3pm and check out is at 11am. We often have back-to-back reservations and this allows us enough time to ensure properties are cleaned to our (very thorough) standards.
Is there a chance we will be able to check in early or check out late?
You are always welcome to request an early check in or late check out – if this is something we can accommodate based on the calendar we will be more than happy to do so. A small fee may apply.
Can we throw a party or event at one of your properties?
Parties and events are strictly prohibited by FeelHome. These properties are all located in residential neighbourhoods and we place a high level of importance on respecting our neighbors and the neighborhoods that make these rentals so wonderful!
Do the properties have cable and Internet?
All of our properties are required to have Internet, and almost all properties have cable. If a property does not have cable, it will be clearly noted at the bottom of the property description. Please also feel free to check with us and verify if you are unsure about a particular property.
Do you allow pets at your properties?
Many of our properties do allow pets. Most properties do not allow cats, but there are a few that do. Regardless of the property, all pets must be discussed and approved for each individual reservation. Please let us know if you are hoping to bring pets.
Do you allow smoking?
No, smoking is strictly prohibited inside properties. Smoking outside is allowed.
Is there air conditioning at the properties?
Yes, all of our properties have air conditioning and heating.
Can we expect a washer & dryer at the property?
Yes, almost all of our properties feature a washer & dryer. You can check the amenities section to verify, and are welcome to inquire directly with us as well.
Who do we contact if we have a problem, issue or question during our stay?
You can call us at any time. If you are a current guest experiencing an issue, please let us know and we will assist you immediately. Alternately you can email email@example.com and/or firstname.lastname@example.org